Plugging the skill gap

Presently, the acute talent shortage in the travel and tourism sector takes many forms – both on the supply and demand side

Travel & Tourism is one of the world’s biggest engine of economic growth. Current, global travel and tourism industry directly employs over 100 million professionals. According to a recent forecast by the World Travel and Tourism Council (WTTC), the industry’s direct employment is forecasted to grow at a furious pace of over 2% per annum, which is more than the growth of employment opportunities predicted for the other major industries! This should come as glad tidings for India’s unemployed youth.

The tourism industry in India generated about 100 billion USUSD in 2008 that is expected to increase to USD275.5 billion by 2018, growing at a rate of 9.4 percent per annum. According to the World Travel and Tourism Council, India will be a tourism hotspot from 2009–2018, after logging the highest 10-year growth potential. Meanwhile, in a report issued by the Ministry of External Affairs, the Indian hospitality sector is expecting investment of USUSD 12 billion within the next two years.

Across the world, tourism sector is one of the biggest contributor to the GDP and foreign exchange reserve and in providing widespread employment. Recognizing that it’s the backbone for allied sectors – hospitality, civil aviation, and transport – governments across the world are investing highly in infrastructure development and promoting themselves as an attractive destination for inbound traffic.

This has resulted in a number of structural reforms and travel agents are now focused on expanding their reach and services to a wider audience, while taking care to drive client

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